user experience design Articles - Enterprise Knowledge https://enterprise-knowledge.com/tag/user-experience-design/ Wed, 05 Jan 2022 19:47:46 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 https://enterprise-knowledge.com/wp-content/uploads/2022/04/EK_Icon_512x512.svg user experience design Articles - Enterprise Knowledge https://enterprise-knowledge.com/tag/user-experience-design/ 32 32 Enterprise Knowledge Playing Unprecedented Role at KMWorld 2021 https://enterprise-knowledge.com/ek-speaking-at-kmworld-2021/ Wed, 03 Nov 2021 13:00:01 +0000 https://enterprise-knowledge.com/?p=13889 Enterprise Knowledge (EK) is playing a central role at this year’s KMWorld Conference. Continuing EK’s principles of thought leadership and industry guidance, EK is playing an unprecedented role at KMWorld, the world’s leading KM conference. This year, EK experts are … Continue reading

The post Enterprise Knowledge Playing Unprecedented Role at KMWorld 2021 appeared first on Enterprise Knowledge.

]]>
KMWorld Connect LogoEnterprise Knowledge (EK) is playing a central role at this year’s KMWorld Conference. Continuing EK’s principles of thought leadership and industry guidance, EK is playing an unprecedented role at KMWorld, the world’s leading KM conference. This year, EK experts are delivering an unprecedented thirteen different sessions across KMWorld and the related events including Taxonomy Boot Camp, Enterprise Search and Discovery, and Text Analytics.

The virtual conference runs from November 15-18th, with preceding workshops delivered on the 12th. The conference will provide practical advice, inspiring thought leadership, and access to in-depth training and workshops on how KM and related disciplines can provide value for your organization and transform your business. This year’s conference theme, Knowledge Sharing in the Age of New Technologies, focuses on culture, people processes, and the many different types of technologies supporting organizations as they excel in their industries.

To continue our tradition of thought leadership and in order to add a social and interactive element otherwise missing from many virtual conferences over the last two years, EK will also be hosting an open live stream reception on EK’s Youtube channel on Monday the 15th of November from 5-7pm. Over the course of two hours, EK’s CEO Zach Wahl and EK Consultant Adam Eltarhoni will speak with each of EK’s KMWorld presenters as well as assorted other guests. All KMWorld attendees, as well as the wider Knowledge Management community will be able to join the session, ask questions, and participate in the conversation via chat.

On the final day of KMWorld, following the closing keynote, Wahl will also present a live version of Knowledge Cast, the number one KM Podcast in the world, as ranked by Feedspot. This special episode of Knowledge Cast will include several KMWorld attendees sharing a live discussion on the themes from this year’s conference. In addition to EK’s prominent speaking roles and other thought leadership, EK is serving as a sponsor at the conference for the eighth year in a row. 

The full list of EK speakers and topics is below. Register for the conference here

  • 11/12/2021 9:00–12:00 – Sara Mae O’Brien-Scott, Semantic Engineering Consultant and Zachary Wahl, CEO – Taxonomy 101
  • 11/16/2021 2:00–2:45 – Jenni Doughty, Senior Solutions Consultant, Taxonomy & Ontology Design and Megan Salerno, Knowledge Management Consultant – Virtual Tools & Techniques to Promote a User-Centric Taxonomy Design
  • 11/16/2021 4:00–4:45 – Joe Hilger, COO – Implementing Search in the New World of AI & ML
  • 11/16/2021 4:00–4:45 – Polly Alexander Director, Knowledge Management, HealthStream, Inc.; Sara Nash, Technical Consultant, Data and Information Management – Enabling KM in Health Enterprises
  • 11/17/2021 12:45–1:45 – Laurie Gray, VP, Customer Experience and Design, RGP; Tatiana Cakici, Senior KM Consultant – Taxonomy Case Studies: RGP and Health Education England
  • 11/17/2021 12:45–1:45 – Helmut Nagy, COO, Semantic Web Company and Joe Hilger, COO – Enriching Knowledge Graphs – A Two-Way Street
  • 11/17/2021 2:00–2:45 – Ann Bernath, Software Systems Engineer, NASA Jet Propulsion Laboratory (JPL); Bess Schrader, Senior Consultant; and Daria Topousis, Software Systems Engineer, NASA Jet Propulsion Laboratory (JPL) – Institutional Knowledge Graph: Leveraging Semantic Tech
  • 11/17/2021 3:00–3:45 – Liz White, Senior KM Analyst – Understanding Your Users Through UX Design
  • 11/17/2021 4:00–4:45 – Liz White, Senior KM Analyst – Maximizing KM Value With UX & Knowledge Graphs
  • 11/17/2021 4:00–4:45 – Zachary Wahl, CEO – Stump the Taxonomist/Ontologist: Q&A with Experts!
  • 11/17/2021 5:30–7:00 – Guillermo Galdamez, Senior Consultant – Crafting & Selling a KM Strategy to Your Organization
  • 11/18/2021 12:30–1:30 – Aylin Cetin, Senior Analyst and Instructional Designer; Cari Kreshak, Learning Experience Manager, National Park Service – Learning & Culture for Better KM
  • 11/18/2021 2:45–3:30 – Amber Simpson, Senior Manager, Learning & Development, Walmart and Todd Fahlberg, Senior KM Consultant – CM, Digital Workplaces, & Information Architecture

About Enterprise Knowledge 

Enterprise Knowledge (EK) is a services firm that integrates Knowledge Management, Information and Data Management, Information Technology, and Agile Approaches to deliver comprehensive solutions. Our mission is to form true partnerships with our clients, listening and collaborating to create tailored, practical, and results-oriented solutions that enable them to thrive and adapt to changing needs. At the heart of these services, we always focus on working alongside our clients to understand their needs, ensuring we can provide practical and achievable solutions on an iterative, ongoing basis. Visit our website to see how optimizing your knowledge and data management will impact your organization. 

The post Enterprise Knowledge Playing Unprecedented Role at KMWorld 2021 appeared first on Enterprise Knowledge.

]]>
Consider the User: A Chatbot UX Guide https://enterprise-knowledge.com/consider-the-user-a-chatbot-ux-guide/ Tue, 15 Dec 2020 17:51:23 +0000 https://enterprise-knowledge.com/?p=12429 The growing presence of chatbots may have you wondering if it’s time to implement one at your own organization. While many organizations can benefit from the introduction of a chatbot, you’ll want to ensure that your bot is tailored to … Continue reading

The post Consider the User: A Chatbot UX Guide appeared first on Enterprise Knowledge.

]]>
The growing presence of chatbots may have you wondering if it’s time to implement one at your own organization. While many organizations can benefit from the introduction of a chatbot, you’ll want to ensure that your bot is tailored to the unique needs of your users and is able to connect those needs to the services your organization offers in order to maximize usability and business value. The following infographic overviews four key elements that are integral to creating a user-oriented chatbot experience. As a follow-up to my recent blog that outlined four key elements integral to creating a user-oriented chatbot experience, this infographic summarizes that information in an easily shareable and digestible format.

Artificial Intelligence:  The programming behind AI chatbots is written in a way that not only tracks patterns in user queries, but also applies those patterns where applicable, allowing the chatbot to most aptly service users’ needs without consistent human intervention.  Conversational UI:  When supported by a variety of semantic solutions, chatbots allow users to interact with a computer interface on their own terms and in their own language, regardless of whether the chatbot’s communication process is triggered through Boolean operators or actual ‘human-like’ queries.  Personalized Brand Experience:  Your decisions here dictate how your chatbot will look, ‘speak,’ and behave, and these characteristics should mimic your brand, and be immediately recognizable to your users, strengthening the relationship between company and user. Consider your chatbot as a virtual ‘face’ or identity of your organization.  Define Your Purpose:  A strong purpose statement can serve as your ‘north star’ throughout the ideation phase and guide decision-making with respect to both chatbot design and development, so that your end product aligns with your initial goal. Ensure your chatbot’s purpose statement is aligned with that of your organization.

Look to the concepts featured above to guide the initial phases of your chatbot ideation process and to ensure its design is future-ready from the start. Whether you’re ready to begin chatbot implementation or are more curious about the benefits a chatbot can bring to your organization, contact us to join you on your chatbot journey, no matter where you are.

The post Consider the User: A Chatbot UX Guide appeared first on Enterprise Knowledge.

]]>