case studies Articles - Enterprise Knowledge http://enterprise-knowledge.com/tag/case-studies/ Tue, 30 Jul 2024 14:18:05 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 https://enterprise-knowledge.com/wp-content/uploads/2022/04/EK_Icon_512x512.svg case studies Articles - Enterprise Knowledge http://enterprise-knowledge.com/tag/case-studies/ 32 32 EK’s Hilger, Tesfaye, Thompson, Majumder, and Nozari to Speak at the CDOIQ Symposium https://enterprise-knowledge.com/eks-hilger-tesfaye-thompson-majumder-and-nozari-to-speak-at-the-cdoiq-symposium/ Mon, 08 Jul 2024 14:50:39 +0000 https://enterprise-knowledge.com/?p=21691 Enterprise Knowledge will have a significant presence at the 18th annual CDOIQ (Chief Data Officers & Information Quality) Symposium to be held Tuesday – Thursday, July 16 – 18, 2024, at the Hyatt Regency Cambridge in Cambridge, Massachusetts. Joe Hilger, … Continue reading

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Enterprise Knowledge will have a significant presence at the 18th annual CDOIQ (Chief Data Officers & Information Quality) Symposium to be held Tuesday – Thursday, July 16 – 18, 2024, at the Hyatt Regency Cambridge in Cambridge, Massachusetts.

Joe Hilger, EK’s COO and co-founder, and Lulit Tesfaye, Partner and VP for Knowledge & Data Services, will jointly present “Top Graph Use Cases and Applications for Enterprise Data Management” on Wednesday afternoon. This presentation describes real world case studies across a wide range of industries for enterprise graph implementations and lessons learned from our work on over 50 data solutions and graph delivery projects.

Joe Hilger and Ian Thompson, Solutions Architect and Data Engineer, will jointly present “Modern Methods for Data Security” on Wednesday afternoon. In this presentation, they will explore the latest methods to automate and scale data security for the enterprise and will explain how these new methods are implemented in the environments they work best.

Urmi Majumder, Principal Solutions Architect, and Maryam Nozari, Senior Data Scientist, will jointly present “Preventing Accidental Data Leaks Using LLMs” on Tuesday afternoon. In this talk, they will present a solution architecture that integrates AI-driven data classification, robust access controls, and compliance mechanisms. This approach enhances data security, ensures AI compliance, and streamlines sensitive data management while boosting operational efficiency and risk mitigation.

Additionally, EK will be a sponsor of the event with an exhibit booth, where you can meet the EK speakers, EK Partner Manager Benoit Gaussin, and Senior Consultant Thomas Mitrevski.

CDOIQ is the longest running data leadership conference. Its purpose is to advance knowledge and accelerate the adoption of the Chief Data Officer (CDO) role in all industries and geographical countries. The event will explore delivering mature data and analytics capabilities for ROI.

See the full program here and register today. If you cannot be there in-person, the conference will also be live-streamed for half the price of onsite registration.

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Synergizing Knowledge Graphs with Large Language Models (LLMs): A Path to Semantically Enhanced Intelligence https://enterprise-knowledge.com/synergizing-knowledge-graphs-with-large-language-models-llms/ Tue, 02 Apr 2024 16:06:08 +0000 https://enterprise-knowledge.com/?p=20280 Why do Large Language Models (LLMs) sometimes produce unexpected or inaccurate results, often referred to as ‘hallucinations’? What challenges do organizations face when attempting to align the capabilities of LLMs with their specific business contexts? These pressing questions underscore the … Continue reading

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Why do Large Language Models (LLMs) sometimes produce unexpected or inaccurate results, often referred to as ‘hallucinations’? What challenges do organizations face when attempting to align the capabilities of LLMs with their specific business contexts? These pressing questions underscore the complexities and potential problems of LLMs. Yet, the integration of LLMs with Knowledge Graphs (KGs) offers promising avenues to not only address these concerns but also to revolutionize the landscape of data processing and knowledge extraction. This paper delves into this innovative integration, exploring how it shapes the future of artificial intelligence (AI) and its real-world applications.

 

Introduction

Large Language Models (LLMs) have been trained on diverse and extensive datasets containing billions of words to understand, generate, and interact with human language in a way that is remarkably coherent and contextually relevant. Knowledge Graphs (KGs) are a structured form of information storage that utilizes a graph database format to connect entities and their relationships. KGs translate the relationships between various concepts into a mathematical and logical format that both humans and machines can interpret. The purpose of this paper is to explore the synergetic relationship between LLMs and KGs, showing how their integration can revolutionize data processing, knowledge extraction, and artificial intelligence (AI) capabilities. We explain the complexities of LLMs and KGs, showcase their strengths, and demonstrate how their combination can lead to more efficient and comprehensive knowledge processing and improved performance in AI applications.

 

Understanding Generative Large Language Models

LLMs can generate text that closely mimics human writing. They can compose essays, poems, and technical articles, and even simulate conversation in a remarkably human-like manner. LLMs use deep learning, specifically a form of neural network architecture known as transformers. This architecture allows the model to weigh the importance of different words in a sentence, leading to a better understanding of language context and syntax. One of the key strengths of LLMs is their ability to understand and respond to context within a conversation or a text. This makes them particularly effective for applications like chatbots, content creation, and language translation. However, despite the many capabilities of LLMs, they have limitations. They can generate incorrect or biased information, and their responses are influenced by the data they were trained on. Moreover, they do not possess true understanding or consciousness; they simply simulate this understanding based on patterns in data.

 

Exploring Knowledge Graphs

KGs are a powerful way to represent and store information in a structured format, making it easier for both humans and machines to access and understand complex datasets. They are used extensively in various domains, including search engines, recommendation systems, and data integration platforms. At their core, knowledge graphs are made up of entities (nodes) and relationships (edges) that connect these entities.  This structure allows for the representation of complex relationships between different pieces of data in a way that is both visually intuitive and computationally efficient. KGs are often used to integrate structured and unstructured data from multiple sources. This integration provides a more comprehensive understanding of the data by providing a unified view. One of the strengths of KGs is the ease with which they can be queried. Technologies like SPARQL (a query language for graph databases) enable users to efficiently extract complex information from a knowledge graph. KGs find applications in various fields, including search engines (like Google’s Knowledge Graph), social networks, business intelligence, and artificial intelligence.

 

Enhancing Knowledge Graph Creation with LLMs

KGs make implicit human knowledge explicit and allow inferences to be drawn from the information they are provided. The ontology, or graph model, serves as anchors or constraints to these inferences. Once created and validated, KGs can be trusted as a source of truth, they make inferences based on the semantics and structure of their model (ontology). Because of this element of human intervention, humans can ensure that the interpretation of information is correct for the given context, in particular alleviating the ‘garbage in – garbage out’ phenomenon. However, because of this human intervention, they can also be fairly labor-intensive to create. KGs are created using one of a couple types of graph database frameworks, they are generally dependent on some form of human intervention and are generated by individuals with a specialized skill set and/or specialized software. To access the information in a Knowledge Graph they must be stored in an appropriate graph database platform and require the use of specialized query languages to query the graph. Because of these specialized skills and a high degree of human intervention, knowledge graphs can be time-consuming and labor-intensive to create. 

Enhancing KG Creation with LLMs through Ontology Prompting

There is an established process for creating a complete knowledge graph. After data collection, LLM processing and structuring for the knowledge graph make up the bulk of the work.

Through a technique known as ontology prompting, LLMs can effectively parse through vast amounts of unstructured text, accurately identify and extract pertinent entities, and discern the intricate relationships between these entities. By understanding and leveraging the context in which data appears, these models are not only capable of recognizing diverse entity types (such as people, places, organizations, etc.) but can also delineate the nuanced relationships that connect these entities. This process significantly streamlines the creation and enrichment of KGs, transforming raw, unstructured data into a structured, interconnected web of knowledge that is both accessible and actionable. The integration of LLMs into KG construction not only enriches the data but also significantly augments the utility and accuracy of the knowledge graphs in various applications, ranging from semantic search and content recommendation to advanced analytics and decision-making support.

 

Improving LLM Performance with Knowledge Graphs

The integration of KGs into LLMs offers substantial performance improvements, particularly in enhancing contextual understanding, reducing biases, and boosting accuracy. KGs inject a semantic layer of contextual depth into LLMs, enabling these models to grasp and process language with a more nuanced understanding of the subject matter. This interaction significantly enhances the comprehension capabilities of LLMs, as they become more adept at interpreting and responding to complex queries with enhanced precision. Moreover, the structured nature of KGs aids in mitigating biases inherent in LLMs. By providing a balanced and factual representation of information, KGs help neutralize skewed perspectives and promote a more objective and informed generation of content. Finally, the incorporation of KGs into LLMs has been instrumental in enhancing the accuracy and reliability of the output generated by LLMs.

A contextual framework for enhancing large language models with knowledge graphs. Knowledge Graphs boost accuracy & reliability, reduce bias, improve comprehension, inject contextual depth, and provide a semantic layer of context for LLMs.

The validated data from KGs serve as a solid foundation, and reduce ambiguities and errors in the information processed by LLMs, thereby ensuring a higher quality of output that is trustworthy, traceable, and contextually coherent.

 

Case Studies and Applications

The integration of LLMs and KGs is making significant advances across various industries and transforming how we process and leverage information. For instance, in the finance sector, LLMs combined with KGs are used for risk assessment and fraud detection. These systems analyze transaction patterns, detect anomalies, and understand the relationships between different entities, helping financial institutions mitigate risks and prevent fraudulent activities.  Another example is personalized recommendation systems. E-commerce platforms like Amazon utilize KGs and LLMs to understand customer preferences, search histories, and purchase behaviors. This integration allows for highly personalized product and content recommendations, improving customer experience and increasing sales and engagement. In the legal industry LLMs and KGs are used to analyze legal documents, case laws, and statutes. They help in summarizing legal documents, extracting relevant clauses, and conducting research, thereby saving time for legal professionals and improving the accuracy of legal advice. The potential of LLM and KG integrations is unlimited, promising transformative advancements across sectors. For example, leveraging LLMs and KGs can transform educational platforms, guiding learners through tailored and personalized educational journeys. In healthcare, the innovation in sophisticated virtual assistants is revolutionizing telemedicine, offering preventive care and preliminary diagnoses. Urban planning and management stand to gain immensely from this technology, enabling smarter city planning through the analysis of diverse data sources, from traffic patterns to social media sentiments. Moreover, the research and development are set to accelerate, with LLMs and KGs synergizing to automate literature reviews, foster novel research ideas, and predict experimental outcomes. 

The impact of large language models and knowledge graph integration is far reaching. It affects a wide range of industries, including healthcare, urban planning, research & development, finance, law, education, and e-commerce.

Challenges and Considerations

While the integration of LLMs and KGs is promising, it is accompanied by a set of significant challenges and considerations. From a technical perspective, merging LLMs with KGs needs sophisticated algorithms capable of handling the complexity of KG structures and the nuances of natural language processed by LLMs. For example, ensuring data compatibility, maintaining real-time data synchronization, and managing the computational load are difficult tasks that require advanced solutions and ongoing innovation. Moreover, ethical and privacy concerns are one of the top challenges of this integration. The use of LLMs and KGs involves processing vast amounts of data some of which may be sensitive or personal. Ensuring that these technologies adhere to privacy laws and regulations, maintain data confidentiality, and make ethically sound decisions is a continuous challenge.  There’s also the risk of perpetuating biases present in the training data of LLM that require meticulous oversight and implementation of bias-mitigation strategies. Furthermore, the sustainability of these advanced technologies cannot be overlooked. The energy consumption associated with training and running large-scale LLMs and maintaining extensive KGs poses significant environmental concerns. As the demand for these technologies grows, finding ways to minimize their carbon footprint and developing more energy-efficient models is important. Addressing these technical, ethical, and sustainability challenges is crucial for the responsible and effective implementation of LLM and KG integrations.

 

Conclusion

In this white paper, we explored the dynamic interplay between LLMs and KGs, unraveling the profound impact of their integration on various industries. We delved into the transformative capabilities of LLMs in enhancing the creation and enrichment of KGs, highlighting automated data extraction, contextual understanding, and data enrichment. Conversely, we discussed how KGs can improve LLM performance by imparting contextual depth, mitigating biases, enabling source traceability, and increasing accuracy and reliability. We also showcased the practical benefits and revolutionary potential of this synergy. In conclusion, the combination of LLMs and KGs stands at the forefront of technological advancement and directs us toward an era of enhanced intelligence and informed decision-making. However, fostering continued research, encouraging interdisciplinary collaboration, and nurturing an ecosystem that prioritizes ethical considerations and sustainability is important.

Want to jumpstart your organization’s use of LLMs? Check out our Enterprise LLM Accelerator and contact us at info@enterprise-knowledge.com for more information! 

 

About this article

This is an article within a linked series written to provide a straightforward introduction to getting started with language models (LLMs) and knowledge graphs (KGs). You can find the next article in the series here.

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Thomas Mitrevski and Lulit Tesfaye to Speak at Data Governance and Information Quality (DGIQ) Conference 2023 https://enterprise-knowledge.com/thomas-mitrevski-and-lulit-tesfaye-to-speak-at-data-governance-and-information-quality-dgiq-conference-2023/ Thu, 30 Nov 2023 18:05:52 +0000 https://enterprise-knowledge.com/?p=19337 EK’s Thomas Mitrevski, Senior Data Management and Governance Consultant, and Lulit Tesfaye, Partner and Vice President of Knowledge and Data Services, will be jointly presenting “Applications of Data Governance in the Enterprise – Case Studies” at the Data Governance and … Continue reading

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EK’s Thomas Mitrevski, Senior Data Management and Governance Consultant, and Lulit Tesfaye, Partner and Vice President of Knowledge and Data Services, will be jointly presenting “Applications of Data Governance in the Enterprise – Case Studies” at the Data Governance and Information Quality Conference on December 6, 2023 in Washington, D.C.

The presentation will detail their experiences developing strategies for multiple enterprise-scale data initiatives to help attendees walk away with an understanding of their organization’s data governance and maturity needs. Thomas and Lulit will base their talk on real-world examples and case studies and provide the audience with examples of achieving buy-in to invest in governance tools and processes, as well as the expected return on investment (ROI).

Register here!

About the Data Governance and Information Quality Conference

The DGIQ Conference is the most comprehensive event in the world dedicated solely to data governance and information quality. DGIQ East takes place December 4-8 in Washington D.C. with tutorials, workshops, and seminars by leading industry experts to help attendees apply data governance principles to the broader business world.

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Enterprise Knowledge Playing Unprecedented Role at KMWorld 2021 https://enterprise-knowledge.com/ek-speaking-at-kmworld-2021/ Wed, 03 Nov 2021 13:00:01 +0000 https://enterprise-knowledge.com/?p=13889 Enterprise Knowledge (EK) is playing a central role at this year’s KMWorld Conference. Continuing EK’s principles of thought leadership and industry guidance, EK is playing an unprecedented role at KMWorld, the world’s leading KM conference. This year, EK experts are … Continue reading

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KMWorld Connect LogoEnterprise Knowledge (EK) is playing a central role at this year’s KMWorld Conference. Continuing EK’s principles of thought leadership and industry guidance, EK is playing an unprecedented role at KMWorld, the world’s leading KM conference. This year, EK experts are delivering an unprecedented thirteen different sessions across KMWorld and the related events including Taxonomy Boot Camp, Enterprise Search and Discovery, and Text Analytics.

The virtual conference runs from November 15-18th, with preceding workshops delivered on the 12th. The conference will provide practical advice, inspiring thought leadership, and access to in-depth training and workshops on how KM and related disciplines can provide value for your organization and transform your business. This year’s conference theme, Knowledge Sharing in the Age of New Technologies, focuses on culture, people processes, and the many different types of technologies supporting organizations as they excel in their industries.

To continue our tradition of thought leadership and in order to add a social and interactive element otherwise missing from many virtual conferences over the last two years, EK will also be hosting an open live stream reception on EK’s Youtube channel on Monday the 15th of November from 5-7pm. Over the course of two hours, EK’s CEO Zach Wahl and EK Consultant Adam Eltarhoni will speak with each of EK’s KMWorld presenters as well as assorted other guests. All KMWorld attendees, as well as the wider Knowledge Management community will be able to join the session, ask questions, and participate in the conversation via chat.

On the final day of KMWorld, following the closing keynote, Wahl will also present a live version of Knowledge Cast, the number one KM Podcast in the world, as ranked by Feedspot. This special episode of Knowledge Cast will include several KMWorld attendees sharing a live discussion on the themes from this year’s conference. In addition to EK’s prominent speaking roles and other thought leadership, EK is serving as a sponsor at the conference for the eighth year in a row. 

The full list of EK speakers and topics is below. Register for the conference here

  • 11/12/2021 9:00–12:00 – Sara Mae O’Brien-Scott, Semantic Engineering Consultant and Zachary Wahl, CEO – Taxonomy 101
  • 11/16/2021 2:00–2:45 – Jenni Doughty, Senior Solutions Consultant, Taxonomy & Ontology Design and Megan Salerno, Knowledge Management Consultant – Virtual Tools & Techniques to Promote a User-Centric Taxonomy Design
  • 11/16/2021 4:00–4:45 – Joe Hilger, COO – Implementing Search in the New World of AI & ML
  • 11/16/2021 4:00–4:45 – Polly Alexander Director, Knowledge Management, HealthStream, Inc.; Sara Nash, Technical Consultant, Data and Information Management – Enabling KM in Health Enterprises
  • 11/17/2021 12:45–1:45 – Laurie Gray, VP, Customer Experience and Design, RGP; Tatiana Cakici, Senior KM Consultant – Taxonomy Case Studies: RGP and Health Education England
  • 11/17/2021 12:45–1:45 – Helmut Nagy, COO, Semantic Web Company and Joe Hilger, COO – Enriching Knowledge Graphs – A Two-Way Street
  • 11/17/2021 2:00–2:45 – Ann Bernath, Software Systems Engineer, NASA Jet Propulsion Laboratory (JPL); Bess Schrader, Senior Consultant; and Daria Topousis, Software Systems Engineer, NASA Jet Propulsion Laboratory (JPL) – Institutional Knowledge Graph: Leveraging Semantic Tech
  • 11/17/2021 3:00–3:45 – Liz White, Senior KM Analyst – Understanding Your Users Through UX Design
  • 11/17/2021 4:00–4:45 – Liz White, Senior KM Analyst – Maximizing KM Value With UX & Knowledge Graphs
  • 11/17/2021 4:00–4:45 – Zachary Wahl, CEO – Stump the Taxonomist/Ontologist: Q&A with Experts!
  • 11/17/2021 5:30–7:00 – Guillermo Galdamez, Senior Consultant – Crafting & Selling a KM Strategy to Your Organization
  • 11/18/2021 12:30–1:30 – Aylin Cetin, Senior Analyst and Instructional Designer; Cari Kreshak, Learning Experience Manager, National Park Service – Learning & Culture for Better KM
  • 11/18/2021 2:45–3:30 – Amber Simpson, Senior Manager, Learning & Development, Walmart and Todd Fahlberg, Senior KM Consultant – CM, Digital Workplaces, & Information Architecture

About Enterprise Knowledge 

Enterprise Knowledge (EK) is a services firm that integrates Knowledge Management, Information and Data Management, Information Technology, and Agile Approaches to deliver comprehensive solutions. Our mission is to form true partnerships with our clients, listening and collaborating to create tailored, practical, and results-oriented solutions that enable them to thrive and adapt to changing needs. At the heart of these services, we always focus on working alongside our clients to understand their needs, ensuring we can provide practical and achievable solutions on an iterative, ongoing basis. Visit our website to see how optimizing your knowledge and data management will impact your organization. 

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