{"id":19211,"date":"2023-11-07T13:51:11","date_gmt":"2023-11-07T18:51:11","guid":{"rendered":"https:\/\/enterprise-knowledge.com\/?p=19211"},"modified":"2023-11-07T14:04:11","modified_gmt":"2023-11-07T19:04:11","slug":"4-reasons-why-knowledge-transfer-should-always-be-a-priority","status":"publish","type":"post","link":"https:\/\/enterprise-knowledge.com\/4-reasons-why-knowledge-transfer-should-always-be-a-priority\/","title":{"rendered":"4 Reasons Why Knowledge Transfer Should Always Be A Priority"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Knowledge Management (KM)<a href=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/11\/Knowledge_transfer-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19213 size-full alignright\" src=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/11\/Knowledge_transfer-1.png\" alt=\"\" width=\"932\" height=\"846\" srcset=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/11\/Knowledge_transfer-1.png 932w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/11\/Knowledge_transfer-1-336x305.png 336w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/11\/Knowledge_transfer-1-771x700.png 771w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/11\/Knowledge_transfer-1-768x697.png 768w\" sizes=\"auto, (max-width: 932px) 100vw, 932px\" \/><\/a> involves the people, processes, content, culture, and enabling technologies necessary to capture, manage, share, and find information. Knowledge transfer is one of many methods within the KM domain that aims to increase the quality of information flow within and across teams. Knowledge transfer activities include, but are not limited to:\u00a0\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Knowledge Cafes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Job Shadowing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ask Me Anything (AMA) Panel Discussions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ideation Workshops<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mentoring\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communities of Practice (<\/span><strong><a href=\"https:\/\/enterprise-knowledge.com\/the-difference-between-organizational-community-programs-cop-coe-erg-sig\/\">CoPs<\/a><\/strong><span style=\"font-weight: 400;\">)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Documented Job Aids<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The diversity offered by knowledge transfer activities allows for easy translation to meet KM program and business needs. What is not so easy is continually prioritizing knowledge transfer within an organization. Knowledge transfer activities are often implemented in the absence of long term success criteria leaving teams unable to scale and sustain successful programs amidst competing priorities for time and resources. While knowledge transfer activities are not complex in nature, communicating the benefits of having mechanisms in place at all times can be a challenge. In this blog, I\u2019ll share four reasons why knowledge transfer activities should always make the cut as one of your priorities.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-at-1.09.50-PM.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-19214\" src=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-at-1.09.50-PM.png\" alt=\"\" width=\"769\" height=\"110\" srcset=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-at-1.09.50-PM.png 2136w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-at-1.09.50-PM-336x48.png 336w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-at-1.09.50-PM-771x110.png 771w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-at-1.09.50-PM-768x110.png 768w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-at-1.09.50-PM-1536x220.png 1536w, https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-at-1.09.50-PM-2048x293.png 2048w\" sizes=\"auto, (max-width: 769px) 100vw, 769px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><strong>1. Increase Quality of Information Flow<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Knowledge transfer activities promote proactive and frequent communication across teams. Whether it\u2019s a digital chat tool that blends in-person and remote conversation, an \u201cask me anything\u201d discussion forum for team members to hear directly from company leadership and subject matter experts, or a newsletter that summarizes weekly company happenings, clients who have a wide variety of communication channels are the most successful in capturing, storing, and sharing knowledge. Offering multiple avenues for a team to connect increases the quality of information flow by catering to diverse styles and preferred methods of communication. In times of transition, it is critical to tether to a culture of <\/span><a href=\"https:\/\/enterprise-knowledge.com\/read-my-mind-fostering-effective-communication\/\"><b>early and often communications<\/b><\/a><span style=\"font-weight: 400;\"> to avoid negative implications on employee experience, such as change fatigue, and minimize room for error, such as using an outdated protocol.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><strong>2. Improve Channels for Innovative Collaborations<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Some events throughout the year require more strategic planning than any other time of the year. Between product prototyping, budget planning and goal setting, individuals at almost every level within an organization are asked to pause, reflect, and forecast what could come next within the context of their role. Oftentimes, these asks are disjointed and rarely come with opportunities to collaborate cross-functionally. Being intentional with the facilitation of activities that spark innovation will enable teams to align on priorities and set complementary goals while strengthening social networks throughout the organization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For an international environmental fund, investing in the implementation of knowledge cafes \u2013 to spark conversation among colleagues on topics of common interest \u2013 was a key component of their multi-year strategy to advance innovation across all of their business functions, but especially climate science. For another client, a public transportation entity, a knowledge transfer workshop was a fitting solution post-COVID to reintroduce team members to a new, shared office space, facilitate collaborative brainstorming activities on <\/span><a href=\"https:\/\/enterprise-knowledge.com\/building-collaboration-through-content-strategy\/\"><b>advancing technologies<\/b><\/a><span style=\"font-weight: 400;\">, and implement new process changes.\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><strong>3. Enable More Data-Informed Decisions<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">It should be no surprise that the best decisions one can make are those backed by evidence. And yet, individuals at every level of an organization can be surprised that the information they need to make a decision is inaccessible or unattainable at the time of need. As a bidirectional issue, employees are left waiting in delay for decisions to be made and leaders are at risk of choosing blindly if the right information is not being captured and transferred to the right people within the organization. For one client, sending out a department-wide survey to submit links to relevant insights and remind teams to check the permissions and discoverability of content unblocked the team responsible for aggregating a report. The team incentivized survey participation by awarding a small prize to one responding individual. Since data doesn\u2019t always provide full context, the survey not only gave the team access to the data, but also the respective contact information for experts needed to contextualize and craft compelling stories to support it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your team has identified that the data you need to inform decisions does not exist, use this as the opportunity to document the negative implications and risks if it is not something that is prioritized in the near future. Consider investing time and resources into the development of <\/span><a href=\"https:\/\/enterprise-knowledge.com\/services\/knowledge-graphs-data-modeling\/\"><b>an enterprise data strategy, data governance, and\/or implementation support<\/b><span style=\"font-weight: 400;\">.<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><strong>4. Provide Performance Support through Trusted Partnerships<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Employee retention, or even temporary absence or fluctuations in availability, affects business operations: if typical personnel are absent, a process could run the risk of slowing down or stopping to a halt. And if leaders are unavailable, decisions are made or not made on the best available information burdening those left behind. There is no better time than the present to affirm and <\/span><a href=\"https:\/\/enterprise-knowledge.com\/performance-support-learning-not-required\/\"><b>support real-time and asynchronous performance<\/b><\/a><span style=\"font-weight: 400;\"> through partnerships across teams by enabling the formation of new connections, documentation of coverage plans and alternative processes, and communication of priorities to withstand operating through the ebbs and flows of workforce capacity. While investing in performance support technologies \u2013 such as digital adoption platforms, automation tools, and decision support systems \u2013 may not be a justified investment now, you can still follow design theory to capture and codify SME problem solving methods. For example, providing teams with sample meeting agendas to introduce and connect team members that do not typically interact, or templates to harness information on \u2018where they are leaving off\u2019 prior to time off, will support those who may be providing coverage and accelerate the ability of the team to return to business as usual without pitfalls in performance. In a more advanced technical environment, having subject matter experts (SMEs) validate and communicate the accuracy of knowledge base articles will improve knowledge retention while building trust and confidence across the team to perform at full force all year round.\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Closing<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Knowledge Transfer should be considered as a component of any Knowledge Management Program; however, it is of utmost importance to keep the mechanisms in place when an organization\u2019s operations, communication channels, cross-functional collaborations, and documented protocols are pressure-tested. By providing knowledge transfer activities that support information flow, innovative collaborations, data-informed decisions, and trusted partnerships, you are sure to justify its priority, bring value to your organization and set yourself up for sustained program success.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Need help establishing knowledge transfer activities within your organization? <\/span><a href=\"https:\/\/enterprise-knowledge.com\/contact-us\/\"><b>Contact us<\/b><\/a><span style=\"font-weight: 400;\"> to learn more about our experience with knowledge transfer and how we can help. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Knowledge Management (KM) involves the people, processes, content, culture, and enabling technologies necessary to capture, manage, share, and find information. Knowledge transfer is one of many methods within the KM domain that aims to increase the quality of information flow &hellip; <a href=\"https:\/\/enterprise-knowledge.com\/4-reasons-why-knowledge-transfer-should-always-be-a-priority\/\"  class=\"with-arrow\">Continue reading<\/a><\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[183],"tags":[255,516,1250],"article-type":[100],"solution":[],"ppma_author":[1391],"class_list":["post-19211","post","type-post","status-publish","format-standard","hentry","category-strategy-design","tag-collaboration","tag-knowledge-transfer","tag-strategic-priority","article-type-blog"],"acf":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","slideshow":"","slideshow-2x":"","banner":"","home-large":"","home-medium":"","home-small":"","gform-image-choice-sm":"","gform-image-choice-md":"","gform-image-choice-lg":""},"post_excerpt_stackable_v2":"<p>Knowledge Management (KM) involves the people, processes, content, culture, and enabling technologies necessary to capture, manage, share, and find information. Knowledge transfer is one of many methods within the KM domain that aims to increase the quality of information flow within and across teams. Knowledge transfer activities include, but are not limited to:\u00a0\u00a0 Knowledge Cafes Job Shadowing Ask Me Anything (AMA) Panel Discussions Ideation Workshops Mentoring\u00a0 Communities of Practice (CoPs) Documented Job Aids The diversity offered by knowledge transfer activities allows for easy translation to meet KM program and business needs. What is not so easy is continually prioritizing knowledge&hellip;<\/p>\n","category_list_v2":"<a href=\"https:\/\/enterprise-knowledge.com\/category\/strategy-design\/\" rel=\"category tag\">Knowledge Management Strategy &amp; Design<\/a>","author_info_v2":{"name":"EK Team","url":"https:\/\/enterprise-knowledge.com\/author\/enterprise-knowledge\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>4 Reasons Why Knowledge Transfer Should Always Be A Priority - Enterprise Knowledge<\/title>\n<meta name=\"description\" content=\"In this blog, Taylor shares four reasons why knowledge transfer activities should always make the cut as one of your organizational priorities.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enterprise-knowledge.com\/4-reasons-why-knowledge-transfer-should-always-be-a-priority\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"4 Reasons Why Knowledge Transfer Should Always Be A Priority - Enterprise Knowledge\" \/>\n<meta property=\"og:description\" content=\"In this blog, Taylor shares four reasons why knowledge transfer activities should always make the cut as one of your organizational priorities.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enterprise-knowledge.com\/4-reasons-why-knowledge-transfer-should-always-be-a-priority\/\" \/>\n<meta property=\"og:site_name\" content=\"Enterprise Knowledge\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Enterprise-Knowledge-359618484181651\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-07T18:51:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-07T19:04:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/11\/Knowledge_transfer-1.png\" \/>\n<meta name=\"author\" content=\"EK Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@EKConsulting\" \/>\n<meta name=\"twitter:site\" content=\"@EKConsulting\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"EK Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/enterprise-knowledge.com\/4-reasons-why-knowledge-transfer-should-always-be-a-priority\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/enterprise-knowledge.com\/4-reasons-why-knowledge-transfer-should-always-be-a-priority\/\"},\"author\":{\"name\":\"EK Team\",\"@id\":\"https:\/\/enterprise-knowledge.com\/#\/schema\/person\/fe4c950023b0a2d4ea9057f16c70a16c\"},\"headline\":\"4 Reasons Why Knowledge Transfer Should Always Be A Priority\",\"datePublished\":\"2023-11-07T18:51:11+00:00\",\"dateModified\":\"2023-11-07T19:04:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/enterprise-knowledge.com\/4-reasons-why-knowledge-transfer-should-always-be-a-priority\/\"},\"wordCount\":1087,\"publisher\":{\"@id\":\"https:\/\/enterprise-knowledge.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/enterprise-knowledge.com\/4-reasons-why-knowledge-transfer-should-always-be-a-priority\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enterprise-knowledge.com\/wp-content\/uploads\/2023\/11\/Knowledge_transfer-1.png\",\"keywords\":[\"collaboration\",\"Knowledge Transfer\",\"strategic priority\"],\"articleSection\":[\"Knowledge Management Strategy &amp; 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